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ORIGINAL ARTICLE
Year : 2020  |  Volume : 7  |  Issue : 2  |  Page : 157-160

Quality of health care service in pain clinics in Mansoura, Egypt: a cross-sectional comparative study


1 Department of Anaesthesia, Intensive Care and Pain Management, Faculty of Medicine, Mansoura University, Mansoura, Egypt
2 Department of Surgical Oncology, Faculty of Medicine, Mansoura University, Mansoura, Egypt
3 Department of Community and Public Health, Faculty of Medicine, Mansoura University, Mansoura, Egypt

Correspondence Address:
MD Nevert A Abdel Ghaffar
Departments of Anaesthesia, Intensive Care and Pain Management, Faculty of Medicine, Mansoura University, Mansoura 35516
Egypt
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/roaic.roaic_63_19

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Background Patient satisfaction is an essential parameter for health care service evaluation. The authors evaluated the quality of the health care services and treatment satisfaction among patients with cancer with chronic pain. Materials and methods The authors conducted our study in Oncology Center Mansoura and Mansoura University Hospitals from April 2019 till September 2019. The authors enrolled 259 patients who were subjected to Patient Satisfaction Questionnaire Short Form, pain treatment satisfaction scale, and numerical rating scale. Results Regarding Patient Satisfaction Questionnaire, patients were generally satisfied in the Oncology Center (P<0.001). Moreover, technical quality, accessibility, and convenience were better in the Oncology Center (P<0.001). Patients were more satisfied with the financial aspects in Mansoura University Hospital (P<0.001). Regarding pain treatment satisfaction scale, patients were more satisfied about medication characteristics in the Oncology Center (P<0.001). Conclusion General satisfaction, technical quality, accessibility, convenience, and medication characteristics were better in the Oncology Center. Patients were more satisfied with the financial aspects in Mansoura University Hospital.


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